Contact
How can we help?
For account, billing, privacy, or accessibility help, email support@worldinmandarin.com. Include the email address on your account and a short description of the issue.
Never send a password, full card number, or security code by email.
Cancel a subscription
- Open your account and choose the billing management option.
- Choose cancel subscription and confirm the change.
- Check the displayed end date. Your access continues through the period you already paid for, and you will not be charged for another period.
You can cancel any time. If you cannot access the account, contact us from the subscriber email address.
Stop the daily email without canceling
Open Settings and turn off newsletter delivery. This stops future morning editions after the preference is processed but leaves your paid website access active. You can also use the unsubscribe link in any edition.
Submit a withdrawal request
Use the public withdrawal-request form to record a request concerning a subscription or contract and receive an email receipt. No sign-in is required. This is separate from using the account billing controls to stop a future renewal.
Refund policy
Paid access begins immediately. If this is your initial subscription purchase, you may withdraw within 14 days after subscribing and receive a full refund of the initial charge. We do not deduct for lessons delivered or website use during those 14 days. Submit the public withdrawal-request form so the received time is recorded and you receive a receipt.
After the initial 14-day period, subscription and renewal charges are generally non-refundable once a billing period begins. We will issue refunds where applicable law requires one, and we will review a duplicate or incorrect charge or a material service failure. Canceling prevents the next renewal but does not automatically refund the current paid period. Nothing here limits mandatory consumer rights.
To request a review, email support@worldinmandarin.com with the account email, charge date, amount, and a short explanation. Do not include card details.
Payment or access problems
A successful checkout can take a short time to appear while payment is confirmed. Refresh your account page first. If access is still missing or a renewal failed unexpectedly, contact support with the account email and approximate time of the payment attempt.
Privacy and terms
Read the Privacy notice for data choices and the Terms of service for the full subscription agreement.